Privacy Policy

1. Information We Collect

Personal Information

When you register for an Eats Desk account, we collect information such as:

• Restaurant name and business details
• Contact information (name, email address, phone number)
• Business address and location
• Payment information for subscription billing
• User account credentials

Restaurant Data

When you use our platform, we collect and store:

• Menu items, categories, and pricing information
• Inventory and ingredient data
• Order and transaction records
• Customer information (names, phone numbers, delivery addresses)
• Staff accounts and role assignments
• Sales reports and analytics data

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our restaurant management services
• Process transactions and manage your subscription
• Generate your restaurant website and enable online ordering
• Send you operational updates, technical notices, and support messages
• Respond to your inquiries and provide customer support
• Improve and optimize our platform's functionality and user experience
• Monitor usage patterns and detect potential security issues
• Send marketing communications (with your consent, which you can withdraw at any time)

3. Data Security

We implement industry-standard measures to protect your data:

• All data is encrypted in transit using SSL/TLS protocols
• Passwords are hashed using secure algorithms
• Multi-tenant architecture ensures complete data isolation between restaurants
• Access controls and role-based permissions
• Automated backups to prevent data loss
• Software and infrastructure updates as part of our normal operations

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform (e.g., payment processors, hosting providers, email services). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can access and review your account information at any time through your dashboard.
• Correction: You can update or correct your information directly in your account settings.
• Deletion: You can request deletion of your account and associated data by contacting our support team.
• Data Portability: You can export your restaurant data in standard formats.
• Marketing Opt-Out: You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you close your account, we will delete your data within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

Transactional records may be retained for longer periods as required by applicable tax and accounting regulations.

7. Cookies and Tracking

We use cookies and similar technologies that are necessary to run the platform. As of the date of this policy, these include:

• Essential cookies: Required for the platform to function (for example, session management and authentication).
• Preference cookies: Remember your settings and preferences where we offer them.

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., payment gateways, delivery platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Eats Desk is intended for business use and is not designed for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of Eats Desk after changes are made constitutes acceptance of the updated policy.

For users in the European Economic Area or United Kingdom, you may have additional rights under GDPR or UK GDPR. Please contact us to exercise these rights.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us: